Enom Issues Customer Support Apology

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It is not often that a company issues a public apology, but Enom apologized for poor customer service in a tweet yesterday afternoon: We’ve failed to provide the support you deserve. Here’s our plan to attack the backlog and continually improve: https://t.co/Hq5ECm9SEF — enom (@enom) June 16, 2017 Earlier this year, Tucows acquired Enom from Rightside, and it appears that the company has been making efforts to create a better user experience for Enom customers. In the meantime, the company acknowledged that it has not been able to offer up the customer support that should be expected. From a blog post that → Read More

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